Delivery and returns

We ship WORLWIDE via FanCourier and DHL

Processing time

The time we need to prepare an order for shipping varies for different items and can be from 1 to 7 working days.

Please be aware that the public holidays will affect your expected delivery date.

As soon as we have shipped your order you will receive an email stating your tracking number.

Orders are shipped from Europe (Bucharest, Romania).

Costs

Romania – 5 euro  

Europa – 15 euro

Rest of World – 30 euro

FREE SHIPPING on orders over €300 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or DHL Express.

RETURNS

We hope that you are delighted with every order you receive from SETAROF, but if you are not perfectly satisfied with your items, you have 14 days to return your items to us (in the condition you received them with all brand tags attached to the item) for a refund. 

Please note that sale items are final and are not eligible for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot guarantee full refund in case of damaged returns.

To start a return, you can contact us at orders@setarof.com or fill the form. If your return is accepted, we’ll send you the address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You don’t pay the prepaid return cost separately, it is deducted from your refund. Returns shipping fee may vary depending on the shipping country.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus our shipping expense if you just don't like the garment, colour or been wrong with sizing. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-refundable costs

Original shipping costs are non-refundable. Duties and taxes are non-refundable.